Food Services Industry
Food delivery services have seen tremendous growth over the last few years. The global pandemic has helped the industry grow like never before. However, the focus is shifted on food safety, hygiene, delivery agent’s hygiene.
This is why food delivery businesses need checklists to ensure that food safety and sanitation have been appropriately maintained until the food reaches customers.
Wobot’s delivery checklist helps ensure that delivery agents are fit to carry food. It also involves hygiene and sanitization practices to protect the customers and the business.
Monitoring delivery agent wait-time is vital to ensure that the wait time of the delivery agent is according to the company’s SOPs. As a result, customers have a minimum wait time duration, and the delivery estimate given to them is accurate.
Delivery agent sanitization is essential as it helps prevent contamination in-between deliveries while also ensuring that no sick workers are involved in handling and delivering the food.
Delivery agents should frequently sanitize their hands and wear a mask before taking any food order. It’s also advisable that they use disposable gloves when handling the food as their hands may have come into contact with high-touch surfaces in public places. They should also encourage the customers to pay online while placing the order as this will help alleviate the physical contact between themselves and the customer.
The delivery agent should wash their hands with water and soap for at least 20 seconds or use sanitizer mandated by health and safety guidelines. The hand sanitizer should be alcohol-based and should contain 60% to 95% of alcohol. Sanitizers’ that are devoid of alcohol or have much lower levels of alcohol in them would not provide adequate protection against germs and would just end up multiplying on the skin. Also, make sure to deliver the food contact-free to maintain 6 feet of social distancing and make it a point to notify the customer of the delivery via phone call or message. Additionally, the delivery person may want to sanitize areas in their vehicle, such as the door handles or steering wheels.
Delivery agent temperature check helps regularly assess the temperature and other symptoms of COVID-19 in the delivery agents. Thus, it helps in maintaining a safe environment while minimizing the spread of the disease.
Delivery agents should take strict preventive measures for their safety as well as the safety of others. Since they encounter many people every day, they will need to frequently check their temperatures and maintain as little physical contact as possible by keeping interactions brief and short.
It is crucial for a delivery agent to frequently monitor their temperature to detect the early signs of Covid-19. Their temperature will need to be screened regularly and should not exceed 100.4 F (38. C). However, it is normal for your body temperature to change throughout the day if you’re delivering to different locations. Still, anything higher than the said temperature would be considered a fever. Some of the more crucial factors that the delivery agent should bear in mind are that if they are unwell, they should stay home and notify their supervisors if they have a cough, fever, or breathlessness. Suppose the delivery agent has symptoms related to Covid-19. In that case, the restaurant and delivery service should consult with the local health department and seek additional assistance.
Most delivery bags are designed to provide ventilation while preserving heat. Even though they allow some ventilation, they are often exposed to extended periods of high heat and humidity. Because of this, mold and mildew can grow on the interior of these bags. Therefore, it is essential to clean these bags regularly.
Restaurants should conduct a thorough cleaning of the delivery bags. This process would help maintain the temperature and the quality of the food when the bags are being used for deliveries. In addition, only the delivery bags designed to provide ventilation while also preserving the heat should be used by the restaurants.
Delivery food bags are insulated. Even if this allows for a certain degree of ventilation, these bags are routinely exposed to long periods of high heat and humidity. In addition, they are even prone to stains or spillages if the food packages are incorrectly placed or have not been sealed properly. As such, they become very susceptible to developing mildew and mold, which can grow on the interiors of these bags that can cause fungus and foul odors. The delivery bags should undergo daily cleaning sessions to prevent this from happening. Furthermore, delivery bags require proper ventilation at the end of the working day, so do not store these bags inside a drawer or on a bottom shelf.