Wobot.ai

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General CCTV Infrastructure Wobot App Terminology Privacy
What is Wobot.ai?

Wobot.ai empowers businesses by autonomously monitoring process compliance across safety, security, hygiene, and customer experience. Our AI-Powered Video Analytics platform comes with 100s of pre-defined checklists and tasks tracked through existing CCTV cameras. This one-stop platform provides you with the comfort of viewing all cameras, events, and incidents on a single application while giving you actionable insights in real-time.

Do I have to create an account to start using Wobot.ai?

Yes, you have to create an account to access our product. To create an account, please visit our signup page.

Can I invite my team members to start using Wobot’s product?

Yes, once you signup for our product, you can invite your team members by sending an invite.

How can I train my employees to use Wobot’s product?

We would provide the demo to your team at the time of onboarding which will help them with the product training. We recommend referring to our User Manual or access our Knowledge Base directly for any other questions as and when they arise. In case you don’t find an answer for the question in our resources, reach out to us at support@wobot.ai

How many employees can use your product from my company?

There is no set number of employees who can use our product. You can invite as many team members as you would like. However, the number of employees who can use our product depends on the subscription plan you have.

Can I create or request a new checklist instead of using the pre-existing ones?

At present, we do not have the functionality of letting customers create a new or custom checklist. However, we will soon come up with this feature. To stay updated as to when we do, please leave us your requirements at support@wobot.ai

Which languages do you support?

We would like to expand to other languages in the future, but for now we are focusing mainly on English.

Can I get a demo?

Yes, we will be happy to give you a demo. Please fill out this form, and our sales team will contact you shortly.

Can I use Wobot’s application for multiple branches of my company?

Yes, our product is highly adaptable, flexible, and scalable. You can add multiple locations to the platform.

How do I cancel my Wobot.ai account?

It will be hard for us to see anyone leave, we would be extremely sorry to see you go, we would ensure that your cancellation process is smooth and hassle-free. To cancel your account, please email us at support@wobot.ai.

How can I reach you in case my question is not listed here?

If your question is not listed in our FAQs, we request you refer to our extensive knowledge base. For any other query that does not get solved by our resources, please reach out to us at support@wobot.ai.

How soon can I start using your service?

As soon as you signup, provide the required details, onboard your Cameras, configure the task you wish to run on our platform, and you are good to go.

What happens if your service is down?

Wobot is hosted on Microsoft Azure and uses its system's high performance to ensure the reliability of service. We use a distributive architecture to make sure that different system components can work normally even if one of them faces any issues.

Do you have downtime?

We strive towards zero downtime, including fast and planned deployments. Our engineering team has extensive experience handling server scalability and you can rest assured on our ability to provide a highly available and highly scalable service.

Can I use this solution for global locations or only branches in my country?

As of now, we have not put restrictions on adding global locations. Regions are top level areas for your system. Ideally, regions shouldn’t exceed 8.

What are the major browsers that Wobot app supports?

Wobot.ai supports the latest, stable releases of all major desktop browsers such as Chrome, Firefox, Internet Explorer, Microsoft Edge, Opera, Safari.

What is video analytics?

Video analytics, also known as intelligent video analytics, is software used to monitor video streams in real-time. While watching the videos, the software identifies attributes, events, and specific behavior patterns via video analysis. Video analytics software also generates automatic alerts and can facilitate businesses to identify trends, patterns, and incidents.

Where is the help and support of Wobot.ai?

We have built an extensive knowledge base to help answer your questions. You can find it here. However, if our resources do not answer your question, please write to us at: support@wobot.ai. We will be happy to assist you.

What is the Wobot.ai support email address?

For any query, feel free to reach out to us at support@wobot.ai

Can I log in from multiple devices to access my account?

You can invite as many team members as you would like to use our product, you can invite them via email.

How do I connect VMS to Wobot.ai?

Wobot.ai works standalone and doesn’t integrate with third party legacy applications. It is simple yet powerful cloud-based platform to harness real time business intelligence from your cameras.

How do I connect my pre-installed DVR/NVR to Wobot's platform?

You can always connect your previous CCTV set up with Wobot.ai during account setup process or later as well. You may refer to our Knowledge Base articles on how easily one can add your DVR/NVR or standalone cameras to Wobot’s platform.

How can I be alerted to camera/recording failures?

We notify the user via email for camera offline alerts.

Can facial recognition be done via standard CCTV cameras?

This can be done via active consent of employees only for attendance through mobile application, if there are any specific requirements with respect to facial recognition that can be discussed. (Cloud based only)

What if a task I want is not available in any checklist?

If you have a requirement which our present checklist doesn't fulfil. Feel free to leave us your requirements at support@wobot.ai

Can I create custom checklists?

At present, we do not have the functionality of letting customers create a new or custom checklist. However, we will soon come up with this feature. To stay updated as to when we do, please leave us your requirements at support@wobot.ai

What are the different ways of viewing and monitoring tasks?

There are three ways of monitoring offered by Wobot.ai:

  • Human Intelligence (HI Tasks)- Humans are in the loop
  • Self-viewing - Your team views and tags incidents
  • Assisted viewing - Wobot's team views and tags incidents
  • Artificial Intelligence (AI Tasks) – AI views and tags incidents

What are simple tasks?

Simple tasks are those tasks that require up to two object-based models for classification and detection. For example, A restaurant owner wants to check if his employees are wearing a hairnet in the kitchen. To detect an object like a hairnet, first, a head-detection has to be done, followed by hairnet detection. In this example, we can see that two object-based classifications and detections happen, one for the head and one for the hairnet.

What is a complex task?

Complex tasks have three criteria: It requires more than two object-based models for classification and detection. For example, A restaurant owner wants to check if his employees are wearing a hairnet in the kitchen, segregated by colours for different food types. To detect this, first, a head-detection has to be done, then a hairnet, followed by the colour of the hairnet. Here, three object-based detections happen, i.e., a head, a hairnet, and the colour of the hairnet. It has a mix of objects and activity-based models. For example, a retail store manager wants to check if mopping happens at her store at different times. Such a task becomes a mix of objects and activity-based detection. In this task, after the AI detects a human, it will check if the human is holding a mop, after which it will check for the activity (motion) of mopping. In this example, there are two object-based (human and mop) and one activity-based (mopping activity) detection. It has only activity-based detections. This scenario could involve only one activity like raised hands in a bank or multiple activity-based detections.

I don't know about the process compliance for my business? How can I determine that?

It is essential for every business to be educated about the process compliances, and hence, we suggest you to contact your Administration or Process Compliance Authority to get clarification.

When is a ticket generated?

A ticket generation happens every time there is an instance of noncompliance. For example, you want to see events of facemask noncompliance events at your office. In this example, a ticket will be created each time an employee comes in the camera view without a facemask.

Do you have a mobile app for alerts?

Mobile application is in the pipeline, we will soon let you known once it's rolled out. Alerts and notifications are sent via email and push notifications.

What kind of support do you offer?

We have built an extensive knowledge base to help answer your questions. You can find it here. However, if our resources do not answer your question, please write to us at: support@wobot.ai. We will be happy to assist you.

How do I reach technical support?

For any query, feel free to reach out to us at support@wobot.ai

Can you integrate with our inhouse ERP/ Software module?

Yes, we can integrate

Can you send a documentation for my IT team to look at, compiling all the technical requirements to get started with the project?

We have built an extensive knowledge base to help answer your questions. You can find it here. However, if our resources do not answer your question, please write to us at: support@wobot.ai. We will be happy to assist you.

What are the minimum requirements for your solution to work?

The minimum requirements for our product are as follows:

  • Cameras (with a minimum resolution of 1280 pixels x 720 pixels)
  • Stable internet connection (with minimum bandwidth of 1.25 Mbps per camera)
  • Public IP address or DDNS setup
  • HTTP and RTSP ports should be open
  • A desktop or laptop to onboard
  • Laptop/Desktop/Android/iOS devices to complete tasks

Why should I choose Wobot.ai over others?

Wobot provides a simple and powerful way to bring all your CCTV cameras under one platform with an objective to ensure best practices and create role models within organizations. You can onboard your cameras quickly and get started with AI checklists within a few minutes. Wobot provides fully automated AI-powered detections, and real-time alerts, which helps us to stand as a reliable solution for futuristic video monitoring and business growth.

How is your product different than free VMS such as iSpy Video Surveillance Software?

Wobot not only provides the functionality of a VMS but also Video Analytics on top of it. You can not only add cameras, but also define what type of events that camera should capture, and whenever such events are captured, you get real-time notifications and insights. Wobot acts as a one-stop platform to view all your cameras and automate process compliance and remote monitoring in real-time.

Should we procure the cameras or you will. Can you help us with procurement?

Wobot.ai works with the existing CCTV infrastructure. You can add details of your CCTV cameras on the Wobot dashboard and get started with the AI-powered checklists and tasks. Wobot doesn’t help in procuring cameras for you. You can procure cameras from anywhere ( online or offline stores ).

What kind of ROI can we expect to get from the solution?

Wobot provides an AI-powered checklist for businesses to harness its capability to monitor events of compliance and non-compliance, while also providing real-time alerts for you and your team to work on. On top of this, Wobot also provides actionable insights based on the events captured by your cameras.

What cameras do Wobot.ai support?

We support all leading camera brands, such as Hikvision, Honeywell, Vista, Panasonic, CP Plus, Dahua, Sony, Hi-Focus, W Box Technologies, Huawei, D-link, Cisco, SCW Admiral/Imperial, SCW Networker/ Vanguard, Uniview, Vivotek, Axis, Netatmo, Hanwha Techwin, Annke, Zmodo, Amcrest, Swann, Bosch, Avigilon, Foscam, Samsung, Defender. Do you have a camera that is not there on this list? No problem. Please contact us at support@wobot.ai for more assistance.

How would Wobot process videos in a low-light environment?

While our AI models can process low light feeds, the detection quality is affected in a low-light environment. We suggest having proper lighting in the areas for the best results.

What are the minimum requirements for your solution to work?

The minimum requirements for our product are as follows:

  • Cameras (with a minimum resolution of 1280 pixels x 720 pixels)
  • Stable internet connection (with minimum bandwidth of 1.25 Mbps per camera)
  • Public IP address or DDNS setup
  • HTTP and RTSP ports should be open
  • A desktop or laptop to onboard
  • Laptop/Desktop/Android/iOS devices to complete tasks
What information do I need to add cameras and NVRs?

The following information is required for adding a camera or an NVR-

  • Manufacturer name of the Camera or NVR
  • Public IP Address or DDNS setup
  • HTTP and RTSP ports to be open
  • Loging credentials (Username and Password) of the camera or NVR
  • Channel ID for a camera, or No. Of Channels supported by NVR
What is the difference between a Video Server, an NVR, and a DVR?

At its core, both NVR and DVR serve the purpose of video recording. The difference between them is how they process video data. DVR (Digital Video Recorder) takes video footage directly from the cameras with the help of the coaxial cable and then begins processing it for recording. Whereas NVR (Network Video Recorder) works to record and save video footage taken from the network that it lives on.

what are the standard resolutions supported by DVR

In the DVR, the images are converted from an analog signal into a digital format to be stored on a hard drive. This is the most important part of the chain. The most popular DVR resolution types are -

  • CIF DVRs: 360 x 240 (86,400 total pixels)
  • D1 DVRs: 720 x 480 (345,600 total pixels)
  • 960H DVRs: 960 x 480 (460,800 total pixels)

What are IP and analog cameras?

NVRs and DVRs require different types of cameras as they process video data differently. NVR technology uses IP cameras. These are smart cameras that have advanced hardware to capture and encode video footage. They can also act as standalone cameras, while some also lend support to internal microSD cards when it comes to local recording. DVR technology uses analog cameras and sends signals via a coax cable. They have lower quality but perform well in low light conditions. They also have limited site ranges and don't offer the zoom-in clarity like their IP counterparts.

How do I change the stream settings of a camera?

To change the stream settings of a camera, you need to login into your NVR/DVR settings and configure the settings according to your need.

How does Wobot.ai identify camera problems for no video feeds, and for other technical issues?

Wobot checks whether the camera is offline or not for a specified duration of time, and send an alert notification to the provided email address. For other issues, your IT team can always touch base with our support team to resolve the issue.

Does your solution work with PTZ camera?

Our solution works on PTZ cameras, you cannot use the PTZ functionality on our platform.

Can we run the models inside the camera if camera processor supports?

Currently this option is not available.

How many models do we support in one camera?

You can run as many different models as per your requirement for different task and Use-cases for the same camera.

Is your solution deployed on cloud or on edge?

Both deployments are possible. It is upto the customer preference if they are looking at a CAPEX or an OPEX investment. Disadvantage with edge deployment is that including additional use cases/number of cameras will need additional investment for upgradation of LPU configuration.

What infrastructure do you require for your solution to be deployed on edge?

Remote access to LPU and atleast 4Mbps speed, Hardware sizing depends upon the count of cameras and the use cases.

Can you integrate with our private AWS cloud if I give you the access?

Yes, It can be done on client AWS.

From where can I get the RTSP URL of my camera?

The best way to find your RTSP URL is to send a request to your device supplier or manufacturer. The common format of the RTSP URL is: rtsp://[username:password@]ip_address[:rtsp_port]/server_URL[[?param1=val1[?param2=val2]…[?paramN=valN]]

How much memory is used by each video stream?

Stream Memory usage by camera process
1920p at 30 FPS (1.5Mbps 501.73 MB
1440p at 20 FPS (1.5Mbps) 739.90 MB
1080p at 20 FPS (1.0 Mpbs) 405.87MB
720p at 20 FPS 220.84 MB
480p at 30 FPS 259.37 MB
480p at 15 FPS 147.33 MB

What are checklists?

A checklist is a compilation of various use cases known as tasks. At Wobot.ai, we offer many AI-powered checklists such as the COVID-19 checklist, personal hygiene checklist, food hygiene checklist, and more. To know more about our offerings, please visit our checklist page.

What are AI-powered checklists?

Our AI-powered Video Analytics platform comes with 100s of pre-defined checklists and tasks tracked automatically through existing CCTV cameras and theses pre-defined checklists and tasks tracked automation are powered by AI. To know more, please visit our checklist page.

What is video analytics?

Video analytics, also known as intelligent video analytics, is software used to monitor video streams in real-time. While watching the videos, the software identifies attributes, events, and specific behavior patterns via video analysis. Video analytics software also generates automatic alerts and can facilitate businesses to identify trends, patterns, and incidents.

What is a task?

Tasks are a part of checklists. At Wobot.ai, we monitor tasks for compliance or non-compliance. For example, if Covid-19 is a checklist, social distancing and facemask usage are a part of this checklist and are individual tasks.

What are events?

All acts of detection are known as events. For example, an employee wearing a hairnet in a restaurant is an event or, an employee not wearing a facemask in an office is also an event.

What are tickets?

When a detection results in non-compliance, it leads to ticket generation. It means that whenever AI detects non-compliance while running a checklist, a ticket is raised for inspection and rectification by the concerned people. For example, AI would raise a ticket if it sees a person not washing their hands for 20 seconds in a restaurant kitchen. For example, AI would raise a ticket if it sees a person not washing their hands for 20 seconds in a restaurant kitchen.

What is the difference between a ticket and an event?

All tickets are events. The difference between a ticket and an event is one between compliance and non-compliance. Every detection is an event unless non-compliance is detected, in which case it becomes a ticket. For example, the detection of an employee wearing a face mask (compliance) is an event. However, the detection of an employee without a facemask (non-compliance) would result in a raised ticket.

What is RTSP?

RTSP (Real-Time Streaming Protocol) is a network protocol designed to control streaming media. It is included on all IP cameras, NVR/DVRs and provides the flexibility to integrate video from products manufactured by one company into third-party products.

What do you mean by Region of Interest (ROI)?

Region of Interest (ROI) narrows down AI-based detections to only the principal area. For example: Suppose you want to focus on the handwash sink area to check for handwash compliance. In such a case, you do not need AI to monitor the whole room. Here, you can simply draw the area using the ROI tool. After this, the AI will detect handwash compliance in only the ROI instead of the entire screen thus, reducing computational costs.

What is turnaround time?

TAT (turn around time) is the timeframe within which a ticket raised for noncompliance should be resolved by taking appropriate action. For example, if the turnaround time is 30 minutes, you have 30 minutes to take action for the ticket. If the time limit exceeds the allotted time, the ticket becomes overdue.

What is personal data in terms of Wobot.ai?

Personal data is the data that Wobot.ai collects from the user or end-user when they use our application. It includes information that identifies or relates to a particular individual.

How do you collect personal data from me?

We collect personal data about you in two ways:

  • Direct: Information that we ask during setting up your account and later to provide you a customized experience.
  • Indirect: This is the information that we get as an output: reports, violations, feeds, etc.

What happens to my data if I cancel or wish to pause my account for a specific period?

Data remains there, we only stop the tasks that are running for specific schedules, detection wouldn't happen during that time.

Is it safe to access my data over the Internet?

Yes, absolutely. All the data transfer and interactions in the Wobot platform is completely over HTTPS – your data is fully encrypted by an SSL connection when accessed over the internet.

Why isn't Wobot.ai working on my corporate network?

If Wobot.ai is not working on your corporate network then there might be chance that your corporate network firewall is blocking incoming connections request from Wobot.ai. In this case you need to contact your network administrator.

Can anyone else see my videos?

Only your employees or the people who you invited thought email, have access to see or watch videos.

How is my credit card protected?

Yes, all card numbers are encrypted at rest with AES-256. Encryption of sensitive data and communication.

How do I permanently delete my video and images?

Currently we don’t allow users on their own to delete data permanently, you can send us request to delete your videos and images permanently at support@wobot.ai

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